I received an upgrade code by self-enroll in a lab group , but it is not working ? | XM Community
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I received an upgrade code by self-enroll in a lab group , but it is not working ?

  • 4 October 2019
  • 1 reply
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Good evening

I received an code to upgrade my account by self-enroll in a lab group

I tried to used it via "upgrade my account" but its not working.
What is the right way to do it?

I have no Qualtrics Brand manager to contact

Thanks a lot !
Emmanuel
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Best answer by JenCX 8 October 2019, 18:07

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JenCX
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If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.

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