Accents and special characters in Data & analysis.

alejandro_fernandez_izoalejandro_fernandez_izo ColombiaQualtrics Partner Qubie ✭

Accents and special characters in Data & analysis.

Hello everyone

I need to import data within the "DATA & ANALYSIS" section, but this information is in Spanish, so it has accents and characters that do not exist in the English language.
I have tried several ways to upload this information and none of them has been effective.

  1. Upload file using TSV / CSV. When I import the information, the data is encoded as if it were HTML, that is, for example the letter á appears as & aacute; (Initially it seems fine, but the Data in the Dashboard appears in this way and when I come back and try to edit it in Data & analysis section it also appears encoded.

  2. Upload information via legacy function. When I import it by this way everything loads well with the characters and accents, but the contact details (first name, surname, email ...) load as anonymous

Can anybody help me?

Best Answer

  • ClairJClairJ Philadelphia, PA Guru ✭✭
    Accepted Answer

    Hi @alejandro_fernandez_izo , have you checked out this help page? It has a section partway down on special character issues. It looks like the solution is to use unicode text encoding, which is another level of customization on top of file type.

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