Review who marked as complaint | XM Community
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Review who marked as complaint

  • 23 October 2019
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We recently had our first complaint from a survey that went out and our compliance team (I work at a bank) has requested that we have a record of who that individual is so we can mark them in our core system. I know I can pull a list of opt-outs, but they are dead set on knowing that it was an opt-out because of spam. Anyone know how best to do this, or if it is even possible?
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Best answer by JenCX 23 October 2019, 18:34

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Userlevel 7
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I don't believe this is currently possible. You can check out more information here, though. And if it's something you really wish you had, I encourage you to submit an idea in the Product Ideas section.

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