Is there a way to track a customer's NPS journey?
Hi. I was wondering if there was an easy way to trace a customers NPS journey? For example. If a customer was previously a Promoter (NPS score of 9-10) and is now a Detractor (NPS score of 0-6). Is there a way that this can be quickly flagged up without having to manually map the data?
Userlevel 7
+11
No, but I would definitely vote for this as a product idea!
+2
Hi Chrissien,
As JenCX said, this isn't currently an implemented feature. If you set up embedded data ahead of time for each survey, you'd be able to export the results from your directory.
Cheers,
Elliot V.W.
As JenCX said, this isn't currently an implemented feature. If you set up embedded data ahead of time for each survey, you'd be able to export the results from your directory.
Cheers,
Elliot V.W.
+2
Yes, this very important from the perspective of tracking feedback from a customer overtime.
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