Emails gets blacklisted when uploading | XM Community
Question

Emails gets blacklisted when uploading

  • 20 November 2019
  • 2 replies
  • 75 views
D
Userlevel 1
Hi there,

When I try to upload a contact list let's say A in which there are 10 contacts.

John - abcsomemail.com
Kira - abcsomemail.com

Some of the contacts are partners which has same email but different first name.

I have noticed that qualtrics only uploads the first email and ignore the second one if the email is same.

Can you please help?

Thanks

2 replies

JenCX
Rank
Userlevel 7
Badge +11
Do you have automatic deduplication turned on?
D
Userlevel 1
Hi @JenCX ,

Thank you. I did'nt know this concept but it was worth looking.

I have one question - what will be the best way to upload the contacts?

Do I remove the duplicate emails (with different firstname) from excel and create new list?

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