We want to invite customer to answer a survey after a chat session with us. | XM Community
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We want to invite customer to answer a survey after a chat session with us.

  • 2 December 2019
  • 1 reply
  • 22 views

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To do this, do we need an extra API ? Like conversational API?
Anyone has done this before?

1 reply

Userlevel 3
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One thing we have done in our organization is provide a url link to the survey at the end of the chat.

Might need a little more information in your question to help further.

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