Website Intercept not displaying in insertion point | XM Community
Question

Website Intercept not displaying in insertion point

  • 16 December 2019
  • 1 reply
  • 6 views
MikeB
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Userlevel 2
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Hi All,

I am trying to embed a survey within a Salesforce Article template. I tried using a simple div id and using that as the insertion point, but the survey does not display.

I added <div id="qualtricsintercept" ></div> to my template, which you can see in the screenshot!

and added it to the intercept:
!


Am I missing something?

Thanks!
Mike

1 reply

MikeB
Rank
Userlevel 2
Badge +3
Just an update from my end...I was able to get it to show up on the 2nd article that i select. For some reason, the survey never shows up on the first article that I select, but any articles after that I see the survey. Is there a potential timing issue? Does anyone know how I might be able to address this?

Thanks,
Mike

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