I was just wondering if there is a way to test SSO functionality on CX program (on desktop, mobile XM app, etc.) before sending to the client for verification? For example, we have a client that is telling us that when users attempt to login to the XM app with SSO they are receiving a pop-up demanding a password. Now, my instinct is that the users are not clicking on organization login, but as far as I know I have no way to definitively prove that using organization login won't do this as I can't provide credentials for the SSO login. Surely there is a way to test, and this isn't just implemented blindly and then we just hope that it is working?
Thanks
Best answer by MattBroffman_Orlando
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