How do you prevent respondents from taking the website feedback multiple times? | XM Community
Question

How do you prevent respondents from taking the website feedback multiple times?

  • 14 January 2020
  • 2 replies
  • 39 views

This is for both the feedback tab (passive) and pop-up

2 replies

Userlevel 4
Badge +4
If you are trying to prevent the creative from being displayed, then add logic into the intercept to only show if the survey has not been taken.

!

You can also configure ballot stuffing on the survey itself which would prevent the survey from being taken a second time.
Userlevel 5
Badge +15
Hi @newbie1012 I think the best option is probably the setting that prevents ballot box stuffing, though it is not perfect. Here is the support site for it. Otherwise, I think your only other options are email distribution or using an authenticator, but both of those require some previous knowledge of your respondents.

Leave a Reply