Zendesk integration - triggering CSAT after ZD ticket is solved | XM Community
Solved

Zendesk integration - triggering CSAT after ZD ticket is solved

  • 14 January 2020
  • 1 reply
  • 42 views

Hi everyone,
We are currently evaluating upgrading from the Core XM offering to a higher tier, and one of the key reasons is integrating against SFDC and Zendesk.
The Zendesk INtegration page describes a lot of ways one can send information from Qualtrics to Zendesk, but I was wondering if it is possible to trigger CSAT surveys from Qualtrics after our Support team closes the Zendesk ticket? I recall our sales rep (who since left the company) mentioned that it would be possible, but I can't seem to locate the documentation about how exactly to accomplish that.
Anyone here using Qualtrics in a similar way? If so, would you be able to share your experience/steps you took to accomplish this?
Thank you!
icon

Best answer by EnToutCas 15 January 2020, 22:27

View original

1 reply

Looks like this article addresses it 🙂
https://www.qualtrics.com/support/survey-platform/actions-module/json-events/#Zendesk

Leave a Reply