Get in-the-moment feedback through Facebook Messenger

KatharineSKatharineS Seattle, WACommunity Administrator Administrator
edited February 5 in Featured Product Updates

Get in-the-moment feedback through Facebook Messenger

1 billion messages are exchanged with businesses every month on Facebook Messenger, and 67% of consumers say they will message with businesses more often over the next two years. (1)

We are excited to announce the launch of our integration with Facebook Messenger. It is now easier than ever to capture feedback from right inside Messenger, so you can immediately take action.

Key benefits include:

  • High quality insights driven by in-the-moment customer interaction
  • Ability to create personalized experiences through conversations
  • No coding necessary to configure the integration
  • Improved customer satisfaction and brand loyalty

This integration is included in our chat and communication bundle. If you’d like to learn more, we encourage you to visit the listing on the Qualtrics marketplace, read the support page, or reach out to your Account Executive.


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