Introducing Weekly Product Release Notes

KatharineSKatharineS Seattle, WACommunity Administrator Administrator

Introducing Weekly Product Release Notes

The XM Platform is constantly updating and improving. Weekly Product Release Notes serves as a way to record recent updates to the product with links to the support site. As an added bonus, we'll include support pages that might've had big edits clarifying how existing features work.

What kinds of updates are included here?

  1. New products
  2. Changes to existing products (both big and small)
  3. New common use case support pages and other step-by-step guides
  4. Heavy revisions to existing support pages

Since this category is more focused on product updates than the support site itself, we will exclude tinier updates, like rewording a sentence, changing a typo, or a minor screenshot change. However, if a small support site change majorly affects workflow or understanding of functionality, we try to include it.

How often will posts go up on this category?

Weekly on Wednesday (although we may skip one here or there if it's been slow).

How do I subscribe to these updates?

You must be a registered member of the Qualtrics Community before you can subscribe. Luckily, anyone with a Qualtrics account can sign up!

Once you're logged in,

  1. Click the gear in the upper-right.
  2. Click Edit Profile.
  3. Go to Notification Preferences.
  4. Scroll down the list of categories.
  5. Look for Weekly Product Release Notes.
  6. We recommend only following Discussions, not Comments (otherwise you'll get notified for every comment left on a post, instead of just new posts that come up).
  7. Determine whether you just want pop-up notifications in your community account, or if you'd like to receive emails.

If you're only using community for weekly product updates, you can also follow the category for a more customized experience! Click here to go to the New Product Features category. Next, click the gear on the Weekly Product Release Notes category, and then click Follow.

How do I leave feedback on a support page?

We value your feedback, and are constantly using it to improve the Support Site. If you have something specific you'd think it'd be helpful to add to a page (or if you spot a pesky typo), go to the support page and click the Feedback tab on the right.

And, if you happen to use a page to troubleshoot, please let us know if it was helpful or not!

Comments

  • MsIreenMsIreen FinlandCommunity Member, XMPN Member Superuser ✭✭✭✭

    great idea! i find changes on the support site pretty annoying in the sense that "i know i saw it somewhere here, but now it is gone" :angry:

  • MsIreenMsIreen FinlandCommunity Member, XMPN Member Superuser ✭✭✭✭
    edited February 13

    @KatharineS A weird request, if i may... Can the dates in the update post headers be written in a different format than mm/dd/yyyy? I am from Europe and find them extremely confusing.. Can they be in a text format at least, like February 12?

  • KatharineSKatharineS Seattle, WACommunity Administrator Administrator

    @MsIreen That is a perfect request, and I'm a little embarrassed I didn't think of it myself :) I'll edit those dates so we write them out with a named month, e.g., February 12, 2020.

  • MsIreenMsIreen FinlandCommunity Member, XMPN Member Superuser ✭✭✭✭

    @KatharineS Thanks a lot! Really appreciate that!

  • AdamK12AdamK12 Bethesda, MDCommunity Member, XMPN Member Guru ✭✭

    @KatharineS Thanks for making this feature available -- it's going to helpful to stay apprised of feature updates.

  • brianjbrianj Community Member Qubie ✭

    Hi @KatharineS, I am"following" the Weekly Product Release Notes, but I am not receiving any email updates. In my Notification Preferences I have enabled Email for all items I thought were relevant in the "General" section. Do you know which item I need to allow Email notifications for in order to receive the Weekly Product Notes by email?

  • KatharineSKatharineS Seattle, WACommunity Administrator Administrator

    @brianj Under your notification preferences, "Weekly Product Release Notes" is the category, and you'll probably want to subscribe "Discussions" rather than comments. I'll add some more steps to this post to clarify for the future! Please let me know if you have any further questions

Sign In to Comment