Proxy or Log In As missing from ADMIN USERS | XM Community
Solved

Proxy or Log In As missing from ADMIN USERS

  • 21 February 2020
  • 2 replies
  • 9 views

Userlevel 2
Badge +8
Hi all! I recently noticed (and reported to my customer success rep) that the log in as or proxy function is missing when I go into ADMN --- USERS tab. I've included a screen shot. Does anyone know where this moved to? Or how we are able to do this? I'm hoping this function is not going away. I use it ALL the time. !
Any assistance is appreciated.
icon

Best answer by AMLS 24 February 2020, 17:42

View original

2 replies

Userlevel 7
Badge +30
Hi @AMLS ,

That's odd. I still have the Login link for each user in my enterprise account, so I'm not sure what happened in your case but it looks like a technical problem in Qualtrics. I would reach out to Support and your Customer Success rep for help.
Userlevel 2
Badge +8
Thanks Matthew.....Seems it was a system-wide issue for certain brand accounts. It's been corrected. Thanks!

Leave a Reply