Trigger Survey Based on Custom Logic (possibly JavaScript) | XM Community
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Trigger Survey Based on Custom Logic (possibly JavaScript)

  • 6 March 2020
  • 0 replies
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We have a site intercept survey (web app/feedback) that is supposed to launch after a visitor has been on site for more than two minutes, has browsed more than two pages and has not added to cart. This survey uses a cookie to capture URLs of all pages viewed (god knows why) which has caused issues for the cookie size limit that our ecommerce platform has. Is there any way to trigger a survey through custom client side logic instead of relying on the default web app setup?

The only option available in the web app set up is limiting the cookie size but when the size limit is hit it resets the value and fewer surveys are triggered as a result.

Thank you in advance.

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