After selecting a block in branching option, survey is getting terminated. | XM Community
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After selecting a block in branching option, survey is getting terminated.

  • 11 March 2020
  • 4 replies
  • 4 views
P
I have following survey flow !

After going to the block specified in the first branch, the survey gets terminated. I want the survey to go into the survey loop again
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Best answer by TomG 11 March 2020, 19:00

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4 replies

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I am reaching out to you with an issue. I am new to this software. I have created a survey which has call recordings to reviewed in a call center. After reviewing one call, I am asking the user if they want to listen to another call. If the answer is yes with help of branching, I am going back to the survey bock again as a look. The issue is that the survey terminates after branching out to first block and does not move beyond that. any idea why this is happening?

Please Help!
TomG
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Userlevel 7
Badge +27
A survey flow doesn't loop. If they choose Yes they go through the Language block a second time then the survey ends.

You may need to use a Table of Contents for the functionality you desire.
P
> @TomG said:
> A survey flow doesn't loop. If they choose Yes they go through the Language block a second time then the survey ends.
>
> You may need to use a Table of Contents for the functionality you desire.

Hi Tom,

Thanks for your inputs. Could you direct me to any examples?
rondev
Rank
Userlevel 7
Badge +22
You can also check loop and merge functionality for this.
Ron Dev (DM for any request. Freelancer, surveysolution.in)

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