Weekly Product Release Notes - March 23, 2020

KatharineSKatharineS Seattle, WACommunity Administrator Administrator

Weekly Product Release Notes - March 23, 2020

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site.

CoreXM

  1. Importing Topics in Text iQ: New topic libraries.
  2. Creating an Account & Logging In: Updated to reflect changes to “free accounts”.
  3. Free Accounts: See above.
  4. Account Settings: “Plans” tab updated.
  5. COVID-19 Customer Confidence Pulse: New, free XM Solution.
  6. Higher Education: Remote Learning Pulse: New, free XM Solution.
  7. K-12 Education: Remote Learning Pulse: New, free XM Solution.
  8. Remote Educator Pulse: New, free XM Solution.
  9. Healthcare Workforce Pulse: New, free XM Solution.
  10. COVID-19 Dynamic Call Center Script: New, free XM Solution.
  11. ServiceNow Integration: UX Changes Only.
  12. HubSpot Integration: UX Changes Only.

CX Dashboards

  1. Record Grid Widget (CX): “Enable full response record view” has changed in format.
  2. Response Ticker Widget (CX): See above.
  3. Getting Started with CX Dashboards: COMPLETELY REWRITTEN, super-improved getting started pages for CX Dashboards!
  4. Step 1: Creating Your Project & Adding a Dashboard: See above.
  5. Step 2: Mapping a Dashboard Data Source: See above.
  6. Step 3: Planning Your Dashboard Design: See above.
  7. Step 4: Building Your Dashboard: See above.
  8. Step 5: Additional Dashboard Customization: See above.
  9. Step 6: Sharing & Administering Users: See above.
  10. Creating CX Dashboard Pages: Existing content moved to new page.
  11. Building Widgets (CX): Existing content moved to new page.

EX

  1. Administration (EX): Removal of Paid column in 360 Billing
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