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Disabled account

  • 25 May 2018
  • 3 replies
  • 469 views

Hello, everyone,

I have a problem with my account - when I try to log in a message appears: "account is disabled". As far as I understood through the forums, I have to contact information within Account Settings, however, I have no access to my account because of this message, and I cannot see who I have to contact to. Please, help.

Best regards,
Plami
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Best answer by Akdashboard 25 May 2018, 16:50

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3 replies

Userlevel 7
Badge +6
Are the brand admin or just a general user? You may need to contact your brand admin.
Thank you, Guru. I received some assistance.

Best regards,
Plami
Badge +1

I have an "organization is disabled" message coming up after changing my password. How do I login?
And how/why can I log on to XMcommunity but not into Qualtrics XM... please someone clarify.

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