Weekly Product Release Notes - March 30, 2020

KatharineSKatharineS Seattle, WACommunity Administrator Administrator

Weekly Product Release Notes - March 30, 2020

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.

CoreXM

  1. COVID-19 Customer Confidence Pulse: Closing the Loop: Added a new section on how to use this COVID-19 XM Solution to close the loop with customers using the email task.
  2. Surveys Exempt from Sensitive Data Policies: You can now determine surveys that are exempt from specific (or all) sensitive data policies in your brand.
  3. Remote Work + On-site Pulse XM Solution: The Remote Work XM Solution has been redone in order to measure the experience of both remote and on-site employees.
  4. Supply Continuity Pulse XM Solution: New free XM Solution! Designed by research methodology experts to help business leaders prepare and plan for supply disruptions due to remote and furloughed work forces.
  5. SMS Surveys: New section on SMS credits consumption. Includes information about credit consumption by country, message encoding, and message length.

CX Dashboards

  1. XM App for CX Dashboards: Users can now unlock their app using the same method they use to unlock their phone. This setting can also be disabled.
  2. Dashboard Translation (CX): The file for dashboard translations has changed format, and you can choose between CSV & TSV. The steps to upload translations (download file, edit, upload edits) are otherwise unchanged.
  3. Focus Areas Widget (CX): New functionality--the ability to map text topics from Text iQ as a key driver.
  4. Filtering Dashboards (CX): New section on “set default value from” functionality in dashboard filters.

EX

  1. XM App for EX Dashboards: Users can now unlock their app using the same method they use to unlock their phone. This setting can also be disabled.
  2. Heatmap Widget: Significance Testing: Heatmap widgets can now indicate when differences are statistically significant.
  3. Scales (EE & EL): New functionality to prevent users from creating invalid scales & recode values.
  4. Dashboard Data (EE & EL): See above.

Integrations

  1. Setting Up a Reputation Management Project: New integration with Brandwatch & ReviewTrackers. Use Qualtrics to analyze online reviews of your business and build CX Dashboards of social review data.
  2. Online Reputation Dashboards: See above.
  3. Actioning Social Reviews & Brandwatch Mentions: See above.
  4. Data & Analysis with Online Reputation Management: See above.
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