could someone explain me why this error occured?

could someone explain me why this error occured?

Hi folks,
I have received a number of partially completed surveys, even though I should only receive 100% completed surveys. Could anyone explain me how I could prevent this error? I have attached a picture to show what's happening

Best Answer

  • KateKate Guru ✭✭
    Accepted Answer

    Check your survey settings- if your survey is set to "Record responses after 1 hour" (or one week or whatever), this will happen. I bet that these participants simply started but did not complete the survey, and your settings moved it to "complete".

    Otherwise, you have set up your logic or filters in a way that is forcing them out before they see those questions.

Answers

  • karolis1988karolis1988 Qubie ✭

    Kate,

    thank you so much for your help, this is exactly what happened to my survey

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