Re-take survey for expired partial response

Re-take survey for expired partial response

Hi, I tried doing a search but couldn't find an answer.

Is it possible to re-take a survey for an expired partial response?

One of our users would like to complete the survey and must have opened it the day we sent it but never completed it.

The survey is now a partial response that has expired. How do you re-open their link so they can complete it?

The survey users have received individual survey links.

Thanks.

Best Answer

  • Matt_Christie_WalkerMatt_Christie_Walker Indianapolis Sage ✭✭✭
    Accepted Answer

    Did the respondent answer any question at all or is the progress at 0%? Do your survey options delete partial responses or record them? If you can close the response first, then issue the re-take link, that seems to be the way to go. Would that work in your situation?

Answers

  • Matt_Christie_WalkerMatt_Christie_Walker Indianapolis Sage ✭✭✭

    Nicole,

    I think you could issue a retake link in this situation.

  • Nicole_LNicole_L Qubie ✭

    Thank you but, unfortunately that doesn't work as it is still in the "responses in progress" list.

    It only seems to work when a survey has deemed to be completed.

  • Nicole_LNicole_L Qubie ✭

    The progress is at 0% and the survey records partial responses. They haven't answered any questions.

    I've now closed it and sent a new email. Thanks for your help.

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