Free Customer Confidence Pulse: Stay Connected & Engaged with Your Customers

KatharineSKatharineS Seattle, WACommunity Administrator Administrator

Free Customer Confidence Pulse: Stay Connected & Engaged with Your Customers

The ever-changing situation surrounding the Coronavirus (COVID-19) pandemic is forcing companies to rethink how they operate, how they can better understand customer expectations, and what actions they should take to improve their handling of the situation.

ICYMI: we launched a free XM Solution called the COVID-19 Customer Confidence Pulse which helps businesses:

  • Continuously monitor and quickly adapt to evolving customer expectations
  • Confirm response measures are effectively communicated and understood
  • Capture key insights to take targeted action on the most helpful solutions

The COVID-19 Customer Confidence Pulse solution was developed by our XM Scientists and is available for free for both B2B and B2C companies. This solution is not intended to replace your CX program with Qualtrics, but instead it can be used in conjunction with it.

With this solution, you can choose between two pre-built surveys - a quick check-in or an in-depth customer assessment, similar to our Remote Work Pulse solution that launched a couple weeks ago. Each survey also comes with a pre-configured report to help you better understand what’s most important to your customers so you can respond accordingly.

To get instant access, follow the instructions on this support page. If you have additional questions, please contact your Customer Success Manager.

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