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The name shows up as it is supposed to when I go check the contact list:
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But when I check my available fields for embedded data, all I get is the Owner ID field. I cannot drill any further to reach the actual name of the Case Owner:
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So when the email message is sent after a case is closed, it will say 00550000004RxjPAAS just handled your case rather than Julia Smallwood. Is there any way to get the actual name embedded? My outbound message currently looks like this:
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Best answer by Michael_Campbell_RedPepper
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