One of the surveys systematically not recording some responses | XM Community
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One of the surveys systematically not recording some responses

  • 5 May 2018
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The "Master Survey" randomly (and evenly) redirects to either "Trial or Error 1" (which is the control) or "Trial or Error 2" (which is treatment). Yesterday I took the survey 18 times and it sent to treatment 9 times and control 9 times but only 4 of the 9 treatment responses showed up in the "Trial or Error 2" tab you see in the screenshot. Similarly this morning I took it 7 times and it sent to treatment 2 times so far but only one of the two treatment responses is showing up (even though the Master Survey recorded all 7 redirects including the two redirects to treatment). All of the surveys were completed so it's not because of incomplete or still in progress data collection.
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Best answer by TomG 5 May 2018, 16:13

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Check to make sure you aren't screening out responses somewhere in "Trial or Error 2" survey flow.

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