Best way to filter/group verbatim comment themes | XM Community
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Best way to filter/group verbatim comment themes


we get high volume responses for our open text questions - and it has been very cumbersome to read each comment and assign a theme ie. Technical issue,Positive comments etc.. Is there some way of taking the manual process away
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Best answer by Matt_Christie_Walker 18 May 2018, 00:06

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is there any IA or features that will can help improve this process?
Userlevel 4
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Do you have Text iQ in your license? If not, it sounds like you may want to consider it.

https://www.qualtrics.com/iq/text-iq/
Userlevel 7
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Exporting to a Computer Assisted Qualitative Data Analysis (CAQDAS) software may be helpful as well. I'd recommend this if the org does any additional qualitative work, like interviews or focus groups.

If it is just about surveys only, it does sound like Text IQ is the way to go. There are no other qualtrics-native features which will assist you.
Thank you this is great, I guess Qualtrics does not have (CAQDAS) software as part of there product offerings, I think this might be more what I need in terms of functionality

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