+5
I need to create a survey that will be used for tracking call attempts from a phone survey. The beginning of the survey starts with contact authentication and then a question to confirm that they are calling the correct person. After that I have a block where I would like to track all of the call attempt information (date, time, result of call, etc). This is currently set up as a side-by-side item. I need to track up to 5 attempts.
The issue I am running into is figuring out how to save the information from the previous call attempts so it is visible each time someone authenticates in for another call attempt, while still forcing participants to go through the confirmation page at the beginning of the survey. Does anyone have any recommendations for how to do this?