Response counts don't match between data & Vocalize | XM Community
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Response counts don't match between data & Vocalize

  • 11 November 2017
  • 4 replies
  • 8 views

Userlevel 4
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  • Qualtrics Employee
  • 23 replies
There aren't any filters on my widget or my page, but there is still a discrepancy between the response counts showing in my widget and in my Data & Analysis tab of my survey. Did I do something wrong?
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Best answer by AlexB 21 November 2017, 22:01

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4 replies

Userlevel 6
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Only thing I can think of is something isn't mapped correctly (or set correctly) on your dashboard settings. I would start there first.
Userlevel 3
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Could also be that not every respondent answered every question in the survey or recent responses sometimes take a little time to update on the widget.
Userlevel 3
Badge +2
@Dax The Vocalize dashboard only displays completed surveys whereas the Data & Analysis tab in the Research Suite show pending surveys not yet submitted. Also, @AlexB is correct that there is a little bit of lag on Vocalize, so a simple page refresh should help bring Vocalize counts up to date if responses are rolling in.
Userlevel 4
Badge +2
@AlexB - you were right. It looks like not everyone answered the question that this widget was pulling from so that # was lower that what we saw in Data & Analysis. Thanks!

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