Preview Email Not Updating | XM Community
Solved

Preview Email Not Updating

  • 12 December 2017
  • 3 replies
  • 39 views

Userlevel 4
Badge +2
I just updated the text in my email distribution. However, when I send myself the preview email, its still sending the wrong text. Any ideas as to why this may be the case?
icon

Best answer by RachelTHREE 13 December 2017, 18:59

View original

3 replies

Userlevel 4
Badge +2
Have you tried to do an account refresh? Sometimes it acts a little funky and keeps the other settings saved.
Userlevel 4
Badge +2
@KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!
Userlevel 7
Badge +6
> @RachelTHREE said:
> @KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!

Yeah, this part isn't intuitive if you make the changes in the project itself. I had the same experience as you when I was new and was trying to update the message and send it to my VPs... each time they kept receiving the old draft. Not a great first impression with the tool.

Leave a Reply