Qualtrics Site Intercept code in China cause slow page load? | XM Community
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Qualtrics Site Intercept code in China cause slow page load?

  • 15 December 2017
  • 3 replies
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Userlevel 3
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I am being informed by our IT guys that the zone code from Qualtrics (site intercept) is taking 2 seconds to load on our China website. We have placed the code at the very end of the page load.

But 2 seconds is quote a lot.

Any one have experience with Qualtrics Site intercepts in China? or have any idea/direction for how to optimize the page load/ load time for qualtrics code?

Would be HIGHLY appreicated.

Thanks!
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Best answer by AnthonyR 15 December 2017, 18:30

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Userlevel 7
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@AbdulDezkam

I would touch base with Support on this. It sounds like the server for your Qualtrics account is geographically far. I am not sure, but they may be able to clone the intercept to another more geographically close server to improve load times. Either way, I imagine their Engineers should be informed!
Userlevel 3
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Thanks, AnthonyR, will try the support and see if they can sort this out for us. Will keep this thread updated.

Ps. how can I remove the "Accepted answer" on my own post? lol 😃
@AbdulDezkam - I went ahead and removed that for you 😀 ... I'll also look into making that easier for community members to change in the future!

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