We use SSO authentication for Qualtrics, so a current university affiliate can get started with Qualtrics just by signing in the first time. We don't make them request the account. I have seen that when users go straight to Qualtrics.com and try to fill out the "Create a free account" form, it notices their umich.edu email address and says "hold on there, you should go through umich.qualtrics.com." When they use that address, it authenticates with our SSO and they get an account in our environment with all the privileges we pay for. So I assume these accounts are being created through the messages that auto-fire when a survey owner shares their project with one or more email addresses.
I know trial accounts can be moved to our brand, but these days that typically takes six weeks or more, and I would really like to nip this in the bud in '18. I would welcome ideas from any campus (or business) that has conquered this problem.
Best answer by MichelleC
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