Global standards for customer experience teams
Mittwoch,
6 November
3:00 PM
CET
Landsbergerstraße 284
80689 München
Freuen Sie sich auf spannende Themen wie
- Warum sind gemeinsame Standards für CX- und Value-Management notwendig?
- Wie sind die neuen Standards genau definiert?
- What’s in it for me? Erfahrungsbericht und Diskussion mit Myriam Woestenfeld von Frontiers
- Best-in-Class durch exzellente CX: Wie wir alle von den neuen Standards profitieren können
Mit
Petra Dittrich
Managing Director CX
Petra Dittrich is leading the CX Domain of Kantar Germany and a senior consultant for CX transformation. She has over 20 years of experience in CX, digitization and marketing strategy and is focusing on creating meaningfully different experiences.
Petra Dittrich is leading the CX Domain of Kantar Germany and a senior consultant for CX transformation. She has over 20 years of experience in CX, digitization and marketing strategy and is focusing on creating meaningfully different experiences.
Kirstin Simons
Senior Director
Kirstin Simons is a seasoned executive specializing in strategic marketing and enhancing customer experience for global brands. At Bain she grew revenue and CX ventures, at E.ON she led digital-first CX improvements, boosting NPS by 33 points.
Kirstin Simons is a seasoned executive specializing in strategic marketing and enhancing customer experience for global brands. At Bain she grew revenue and CX ventures, at E.ON she led digital-first CX improvements, boosting NPS by 33 points.
Daniel Möllerhenn
Expert Partner
Daniel Möllerhenn is a leader in Bain’s Customer Strategy Practice and Expert for Customer-Centric Transformations. He has 15+ years experience in driving customer-led transformations.
Daniel Möllerhenn is a leader in Bain’s Customer Strategy Practice and Expert for Customer-Centric Transformations. He has 15+ years experience in driving customer-led transformations.
Myriam Woestenfeld
Service Experience Lead
Myriam Woestenfeld is the Service Experience Lead at Frontiers, specializing in customer experience as a business driver. She focuses on cross-functional customer journey design, NPS, and digital transformation to align teams.
Myriam Woestenfeld is the Service Experience Lead at Frontiers, specializing in customer experience as a business driver. She focuses on cross-functional customer journey design, NPS, and digital transformation to align teams.
Thomas Grazioli
Head of Strategic Partnerships Sales, Germany
Thomas leads sales teams driving business with strategic partnerships. He loves it when organizations take action through feedback and is convinced that modern XM creates positive ROIs.
Thomas leads sales teams driving business with strategic partnerships. He loves it when organizations take action through feedback and is convinced that modern XM creates positive ROIs.
Agenda
- Day 1
2:30 PM
Registrierung
3:30 PM
Die neuen CX-Standards – Eine Übersicht
VORSTELLUNG DURCH
-
Kirstin Simons
Senior Director @ Bain & Company -
Petra Dittrich
Managing Director CX @ Kantar -
Thomas Grazioli
Head of Strategic Partnerships Sales, Germany @ Qualtrics
4:15 PM
Erfahrungsbericht CX-Standards
Diskussion mit
-
Myriam Woestenfeld
Service Experience Lead @ Frontiers -
Daniel Möllerhenn
Expert Partner @ Bain & Company
5:00 PM
Co-Creation Session: Wie können wir alle von den CX-Standards profitieren
Mit
-
Kirstin Simons
Senior Director @ Bain & Company -
Daniel Möllerhenn
Expert Partner @ Bain & Company -
Petra Dittrich
Managing Director CX @ Kantar
5:45 PM
Wrap-up & closing
Ab 6:00 PM
Networking, food & drinks
VERWANDTE INHALTE_
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