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A CLARABRIDGE EBOOK

8 Mistakes to Avoid in Social Customer Service

Graphic of the visual report of the Forrester wave leader 2021

We all make mistakes. You use salt instead of sugar in your cookies or leave your coffee on top of the car as you drive off to work. But mistakes on social media? Those could have much wider implications.

Avoid making a mistake that winds up in the next BuzzFeed article by knowing what to expect and how to prevent it. In our latest joint eBook, social customer expert Jay Baer outlines eight mistakes to avoid in social customer service.

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In this eBook, Jay Baer outlines:



  • The risks of not creating a consistent customer service message across all channels
  • Why you need a connected and empowered social customer service team
  • Ways to prove and repeat the success of your social customer service program

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