The CX professional’s guide to working with contact center technologies and leaders
While the COVID-19 pandemic has fueled the expansion of digital self-service, contact centers still play an important role for consumers, from the buying experience, to problem-solving. To keep customers happy CX leaders must continue to engage contact center teams and integrate and invest in omnichannel technologies that power transformation efforts.
In Forrester’s “The CX Professional’s Guide To Working With Contact Center Technologies And Leaders,” you’ll learn:
How to broker cross-functional collaboration to drive consistent, deeper analysis of customer interactions
How to identify people, process, and technology improvement opportunities
How solutions like Clarabridge and its omnichannel capabilities help improve CX opportunities by eliminating data silos between teams
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