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The CX professional’s guide to working with contact center technologies and leaders

While the COVID-19 pandemic has fueled the expansion of digital self-service, contact centers still play an important role for consumers, from the buying experience, to problem-solving. To keep customers happy CX leaders must continue to engage contact center teams and integrate and invest in omnichannel technologies that power transformation efforts.

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In Forrester’s​​ “The CX Professional’s Guide To Working
With Contact Center Technologies And Leaders,” you’ll learn:

  • How to broker cross-functional collaboration to drive consistent, deeper analysis of customer interactions
  • How to identify people, process, and technology improvement opportunities
  • How solutions like Clarabridge and its omnichannel capabilities help improve CX opportunities by
    eliminating data silos between teams

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