Customer Experience Design Toolkit 2018

We have created this toolkit to provide you with a summary of key tools useful for customer experience (CX) design.

These tools can be used to help you and your teams step into your customers’ shoes and take an outside-in customer-centric approach to CX management.

For each tool, this toolkit walks you through the overview, methodology and benefits, and provides you with a template that will help you complete these activities with your team.

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What you will learn from this eBook

  • Preparing for Customer Experience Design
  • Mapping the Customer Experience
  • Building the Future State Experience

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