CUSTOMER EXPERIENCE EBOOK
Customer Experience Design Toolkit 2018
We have created this toolkit to provide you with a summary of key tools useful for customer experience (CX) design.
These tools can be used to help you and your teams step into your customers’ shoes and take an outside-in customer-centric approach to CX management.
For each tool, this toolkit walks you through the overview, methodology and benefits, and provides you with a template that will help you complete these activities with your team.
What you will learn from this eBook
- Preparing for Customer Experience Design
- Mapping the Customer Experience
- Building the Future State Experience