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Forrester trends report

Three customer service megatrends in 2023

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Customer service is taking its rightful seat at the CX table as an increasingly important driver of growth and customer loyalty.

As businesses navigate economic downturn, excelling at customer service will be critical. With the right strategies, businesses can not only weather the economic storm but also emerge as winners with long-term customer loyalty and business success.

Forrester’s trends report reveals the top three customer service megatrends that customer service and customer experience leaders must pay attention to in 2023.

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In this report you’ll learn:

  • The three customer service trends that should be shaping your CX strategy
  • Best practices for creating a next-level omnichannel service experience
  • Why you should use technology to support your customer service teams, not replace them

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