ANALYST REPORT
The future of work paves a new
path to customer obsession
A great employee experience (EX) is key for organizations to become customer-obsessed and provide maximum value to customers, despite the shocks caused by the future of work.
In this report, Forrester Research shares the top drivers of employee engagement for customer-obsessed organizations and leaders who are maximizing their customer obsession efforts.
Download the report to learn:
- The top EX drivers to focus on to help improve customer-obsession in your people
- Tips and advice on the actions you can take to improve opportunity, productivity, and autonomy in your workforce
- The key traits of the companies that have successfully leveraged employee experience to add value to customers