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The future of work paves a new
path to customer obsession

A great employee experience (EX) is key for organizations to become customer-obsessed and provide maximum value to customers, despite the shocks caused by the future of work.

In this report, Forrester Research shares the top drivers of employee engagement for customer-obsessed organizations and leaders who are maximizing their customer obsession efforts.

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Download the report to learn:

  • The top EX drivers to focus on to help improve customer-obsession in your people
  • Tips and advice on the actions you can take to improve opportunity, productivity, and autonomy in your workforce
  • The key traits of the companies that have successfully leveraged employee experience to add value to customers

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