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The ROI of CX transformation

Done right, customer experience (CX) transformation can pay for itself many times over with improved customer retention, and increased revenue from more effective cross-selling.

But how do you know what technology, training, and services to invest in? This Forrester report takes a deep dive into the ROI model of CX transformation so you can plan your investments for maximum impact.

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Download this report to learn about:

  • How to build an ROI model that can power a business case
  • Where to look for benefits and how to quantify them
  • How to estimate CX transformation costs

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