The ROI of CX transformation
Done right, customer experience (CX) transformation can pay for itself many times over with improved customer retention, and increased revenue from more effective cross-selling.
But how do you know what technology, training, and services to invest in? This Forrester report takes a deep dive into the ROI model of CX transformation so you can plan your investments for maximum impact.
Download this report to learn about:
- How to build an ROI model that can power a business case
- Where to look for benefits and how to quantify them
- How to estimate CX transformation costs