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ANALYST REPORT

The ROI of CX transformation

Done right, customer experience (CX) transformation can pay for itself many times over with improved customer retention, and increased revenue from more effective cross-selling.

But how do you know what technology, training, and services to invest in? This Forrester report takes a deep dive into the ROI model of CX transformation so you can plan your investments for maximum impact.

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Download this report to learn about:



  • How to build an ROI model that can power a business case
  • Where to look for benefits and how to quantify them
  • How to estimate CX transformation costs

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