The Forrester Wave™: Journey Orchestration Platforms, Q2 2022
Qualtrics named a leader in
journey orchestration
As keeping customers gets increasingly harder in the economic landscape, enterprises face an urgent need to better understand and personalize the customer journey. Using customer insights from structured and unstructured data to create relevant experiences for customers at the right moment, across every channel, can reduce costs and foster loyalty.
Qualtrics has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022 report. Download it now to read why.
Download the report to learn about:
- How journey orchestration can connect rich data and integrate seamlessly to deliver insights at speed, measure business impact and orchestrate the next best experience across a variety of systems using AI
- Where 10 Text-Analytics providers measured up in a 26-criterion evaluation covering current offering, strategy, and market presence
- How Qualtrics is a leader in product and strategy and its current offering strengths include visualization, creating current- and future-state maps for business users, and continuous testing to audit hypotheses before journeys go live, according to Forrester