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The Forrester Wave™: Real-Time Interaction Management, Q2 2022

Qualtrics named a strong performer in real-time interaction management

At a time when customer loyalty is at a premium, business can’t give them a reason to leave. That makes getting the experience right for every customer, as quickly as possible, vital. And that’s where real time interaction management (RTIM) has huge value.

Qualtrics has been named a Strong Performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022 report, ranking highest in strategy amongst the Strong Performers.

Download the report now to read why.

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Download the report to learn about:



  • Where 14 RTIM providers measured up in a 28-criterion evaluation covering current offering, strategy, and market presence, and what makes Qualtrics stand out
  • How leading organizations are expanding their application of real time interaction management into all facets of customer experience
  • What to consider when you are evaluating RTIM providers, such as how they can help you define a long term strategy to future proof your CX programs

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