In-Person Event
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CX Practice Lab: Master Trust, AI, and Hyper-Growth

Australian CX leaders are facing a critical inflection point. Voice of Customer programs can’t tune in to what customers truly want. AI use for customer service is backfiring - creating frustration and eroding trust. Meanwhile,  traditional loyalty programs are failing as repeat bookings decline across industries. 

But there's a clear path forward. Join us for an intensive, hands-on workshop where you'll build your complete CX strategy alongside fellow leaders. You'll work through proven frameworks and leave with finished strategic plans you can implement immediately.

This isn't a passive conference. It's a working session where you'll develop your short and long-term implementation roadmap, build an AI capability plan, and create a stakeholder alignment strategy. Our previous workshops earned an NPS of 65, with attendees rating the content at 4.6 / 5. Hear what our attendees have to say about a previous workshop in this video. 

“Great event, thanks for hosting everyone, especially team nib who are looking forward to applying the learnings to our members.”  

Andy Davey 

CX Strategy & Design Lead, nib  

calendar Tuesday,
Mar 3rd
clock
9 AM

EST
map

W Hotel Brisbane 81 North Quay Brisbane 4000

In this CX strategy session, you’ll walk away with:

    • Your CX strategy defined: Finished strategic roadmap using frameworks from global XM leaders, ready to present to your stakeholders.
    • AI implementation playbook: Get inspired with what’s possible and what’s real with AI for CX. Identify which capabilities to adopt first for your organisation.
    • Consumer trends intelligence: Understand the critical shifts reshaping customer expectations to help inform your strategy.
    • Loyalty and trust frameworks: Tangible strategies to reverse declining repeat business and achieve increases in renewal rates, with real case studies. 
    • CX peer network: Share common challenges and learnings amongst CX leaders and build new connections to collaborate beyond the event.

Featuring

Qualtrics

Ivana Papanicolaou

Customer Experience Solution Strategy

Ivana, a 15-year-old customer experience leader, leads Qualtrics' Customer Experience Solution Strategy ANZ, focusing on designing and implementing large-scale measurement systems for impact, retention, and growth.

Qualtrics

Vicky Katsabaris

Director of Experience Management Strategy, Asia-Pacific

Vicky is the Director of Experience Management for Asia-Pacific & Japan at Qualtrics, where she collaborates with businesses and government organisations to help them realise value through experience management. Leading a team of industry expert consultants, she advises brands on the strategies, leadership and practices that earn the trust of their employees, customers and partners.

Agenda

RSVP Today

calendar Tuesday,
Mar 3rd
clock
9 AM

EST
map

W Hotel Brisbane 81 North Quay Brisbane 4000
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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