XM Knowledge Base
IN-PERSON MASTERCLASS
Employee Experience Masterclass
24 September 2024 // 12pm to 4pm
Island Ballroom
Island Shangri-La
Supreme Ct Rd, Admiralty, Hong Kong
The dynamic of the modern AI workplace calls for progressive strategies in retaining top talent. In the Experience Economy, where experiences and engagement are valued commodities, organisations are challenged to evolve their approach to employee satisfaction and retention. This focused masterclass is tailored for leaders, HR professionals, and managers dedicated to understanding the criticality of employee feedback and translating it into effective retention strategies. Discover tools to collect feedback, interpret it meaningfully, and implement changes that not only address concerns but also enhance the employee experience and drive retention.
Agenda
12pm – 1pm | Registration & Networking Buffet Lunch
1pm to 4pm| Retaining employees in the Experience Economy: Mastering action on employee feedback
This session delves into the crucial relationship between providing a positive employee experience and retaining staff in today’s experience-driven economy. It emphasises the importance of a robust feedback system as a tool for business growth, detailing how to collect, analyse, and act upon employee feedback effectively. The session provides best practices for establishing trustworthy feedback mechanisms and encourages maximising participation and transparency. It also explores the use of AI in processing feedback data and setting priorities, as well as how to transform feedback into strategic actions. Finally, the session focuses on fostering a culture that values continuous engagement and feedback, and it concludes with a wrap-up of key takeaways and an interactive Q&A segment for further discussion and networking.
Key Speakers
Steve Bennetts, Head of Growth and Strategy, Employee Experience, Qualtrics
Steve is the Head of Growth & Strategy Employee Experience for Qualtrics in APJ, leading a team of specialists in guiding organisations to optimise the Employee Experience at every point in the employee lifecycle. He is one of the region’s most experienced Employee Experience specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies.
As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences.
Gabriel Wong, Senior Solutions Engineer, Greater China, Qualtrics
Throughout the past 15 years, Gabriel has helped his blue-chip clients elevate their experience management programs to drive competitive advantage across the globe. With expertise both as a client-side practitioner and as a technology consultant, he specializes in measurement and analytics. In his current role as the Head of Solution Engineering for Greater China at Qualtrics, his primary mission is to help customers find winning and transform Experience Management solutions.
time
12pm to 4pm
location
Island Ballroom
Island Shangri-La Hong Kong
Supreme Ct Rd, Admiralty, Hong Kong