CX Leaders Workshop: Building Best Practice CX Programs for Impact
We’re excited to welcome Ley Tapang-Garcia, Vice President and Head of Customer Experience and Analytics at PLDT Global, who will share insights on The CX Journey: Uniting Vision with Data-Driven Insights.
A key focus of the workshop will be exploring how Artificial Intelligence (AI) can drive innovation and efficiency within CX programs—enabling smarter decision-making, personalized experiences, and operational excellence. Participants will engage in collaborative discussions, hands-on technology demonstrations, and action planning to ensure they leave equipped with the tools and insights to build scalable, impactful CX programs.
Take this unique opportunity to connect with peers, tackle shared challenges, and empower your organisation to lead customer experience transformation through innovation and best practices.
Thursday,
July 3
9:00 AM - 12.30 PM
Manila Time
The Gallery, Grand Hyatt Manila
8th Avenue, corner 35th St
Bonifacio Global City, Taguig City, 1634 Metro Manila, Philippines
What you will learn:
- Design and implement best practice CX programs that create measurable impact on brand reputation and business performance.
- Develop meaningfully differentiated CX initiatives using actionable strategies from Kantar that truly resonate with customers.
- Leverage AI-driven innovations to enhance decision-making, personalize customer experiences, and improve operational efficiency in CX.
- Utilise practical Qualtrics technology solutions through hands-on demonstrations and collaborative action planning for scalable, impactful CX transformation.
Speakers

Ley Tapang-Garcia
Vice President and Head of Customer Experience and Analytics
Ley is a CX leader with 10+ years transforming customer journeys. Formerly at PSBank, she launched award-winning digital solutions. Now VP at PLDT Global, she drives CX strategy and data-led innovation for customer-first experiences.
Ley is a CX leader with 10+ years transforming customer journeys. Formerly at PSBank, she launched award-winning digital solutions. Now VP at PLDT Global, she drives CX strategy and data-led innovation for customer-first experiences.

Eva Maureen San Gabriel-Claravall
Group Head - Client Partner, Insights Philippines & Head of Growth and Marketing
Eva believes curiosity and learning from failures drive innovation. With 20 years in research, she focuses on human understanding in content and CX, leading Kantar’s CX practice in Southeast Asia and sharing best practices across the Asia-Pacific reg
Eva believes curiosity and learning from failures drive innovation. With 20 years in research, she focuses on human understanding in content and CX, leading Kantar’s CX practice in Southeast Asia and sharing best practices across the Asia-Pacific reg

Regina Lee
Solutions Engineer
With 10+ years in customer engagement and analytics, Regina excels in Voice of the Customer tools. She’s delivered projects across APAC in government, hospitality, finance, tech, and telecom, partnering to create tailored, best-in-class solutions.
With 10+ years in customer engagement and analytics, Regina excels in Voice of the Customer tools. She’s delivered projects across APAC in government, hospitality, finance, tech, and telecom, partnering to create tailored, best-in-class solutions.

Nija Narayanan
Enterprise Director
With over nine years of experience in the Experience Management (XM) industry, Nija is a proven leader in helping organizations across Southeast Asia transform how they engage with customers and employees.
With over nine years of experience in the Experience Management (XM) industry, Nija is a proven leader in helping organizations across Southeast Asia transform how they engage with customers and employees.
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