XM Knowledge Base
Your Qualtrics at Unleash Hub
This content hub has been curated especially for Unleash attendees to equip you with all the latest Qualtrics content, information, and events to help you along your employee experience journey after Paris.
LIVE WEBINAR | 7th NOV
How HR leaders can use AI to better understand and improve employee experiences
Our most recent EX Trends research shows that despite ongoing disruption, when organisations lead with empathy and focus on their people, they not only maintain but improve their employee experience. But with the increased need for understanding and employee care, organisations and HR leaders continue to feel overwhelmed.
It’s therefore no surprise that there is both excitement surrounding the efficiencies AI functionality can bring to modern EX programs, and nervousness around how AI can be used in a non-intrusive, trustworthy way with employees.
Register for this webinar to learn:
- The latest trends around EMEA employees’ willingness to use AI tools
- How to run an ethical, modern EX program to reduce employee nervousness and build trust
- How AI can be used to provide enhanced reporting, increased analytical power and coaching abilities for HR leaders and managers
EBOOK
Reimagining omnichannel CX in the age of AI
Every minute, customers are telling you what they want, feel, and dislike. Billions of data points across calls, chats, website visits, social posts and online reviews, that can fuel innovation and improvement throughout your organisation. The problem is, most CX programs simply aren’t set up to capitalise on the goldmine of insights they’re sitting on.
Learn how you can capitalise on new technologies like AI to realise enterprise-wide value, and pave the way for a new era of customer experience.
ON-DEMAND WEBINAR
Harnessing AI to elevate your customer experience
The latest innovations in generative AI have made the future of CX a reality. CX leaders are harnessing AI to make hyper-intelligent decisions, foster more meaningful connections and take decisive, real-time actions that create unmatched customer experiences. However, at each phase of AI transformation, organizations are faced with the challenge of ensuring customer comfort in this uncharted landscape.
Access this session to hear how more than 100 CX leaders are navigating this wave of AI transformation.
EBOOK
4 ways AI will transform agent productivity
Imagine a world where your contact centre agents are problem-solvers, brand advocates and consumer experts. Out on the frontline, interacting with customers, and using their skills to drive loyalty and repeat business.
Learn how organisations are harnessing artificial intelligence in their contact centres to drive operational efficiencies, differentiate and build high-performing frontline teams.
