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Experience Day

Alfa Laval Experience Day

TUESDAY, March 16, 2021 // 3:30PM CET

For B2B brands around the world, it’s the same story: more customer interactions are happening online, more employees are working remotely. But the world's leading B2B brands aren't just adapting old experiences - they're completely rethinking the customer and employee experience for a much changed global landscape.

In this interactive 90-minute session, our leading strategists will break down how Experience Management helps Alfa Laval to prepare for tomorrow. We’ll bring you thought leadership plus practical tips and tricks to improve your employee experience and digital CX. We’ll finish off the event with a special appearance from a mind-reading magician, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to Alfa Laval. If you have any problems with registration, or have any questions about the event, please feel free to reach out to Clare at clareo@qualtrics.com

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AGENDA

3:30 PM CET // THE XM VISION: THE IMPORTANCE OF EXPERIENCE MANAGEMENT

What exactly is experience management and why is it so critical to organisations globally? In this keynote, we’ll break down why XM is the new battleground in driving customer loyalty and retaining high-calibre employees. We’ll also introduce how you start to design and improve experiences across the four core areas of business: customer, employee, product and brand.

 

4:00 PM CET // BREAKOUT SESSIONS – 2 TRACKS 


  • Digital CXAlfa Laval has never been more focused on digital. In this session, we’ll look at what customers value in digital experiences and how you create seamless experiences that drive loyalty and help you achieve your goal of 300% digital revenue growth. This session will include a demo of our digital CX solutions, showing you how you can move away from a fractured approach to digital measurement, to collecting, analysing and acting on all digital feedback within a single platform.

  • Employee ExperienceOver the last few years, the world’s leading employers have shifted away from the traditional engagement model to thinking more holistically about employee experience at every point in the lifecycle – from hire, to retire. In this session, we’ll showcase the fundamentals of employee experience and strategies for building a modern listening program that enables you to take action quickly and improve the moments that matter most to your workforce.

 

4.45PM CET // ENTERTAINMENT

We’ll finish off the event with a special appearance from a mind-reading magician, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to Alfa Laval