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In-person event

Reimagining customer experiences with AI

October 24, 2024 // 8:30 AM - 12:30 PM GMT
Dublin, Ireland

From 'what If' to 'what's next': Applying AI for business growth
As organisations strive to make every step count and every euro go further, join us and other business leaders as we explore utilising AI to create differentiated, omni-channel customer experiences and unleash productivity from employees.

In a world where every customer and employee interaction defines your brand and can make or break relationships, discover how AI can transform your what-ifs into strategies that produce cost savings and sustainable growth. Join us to explore how to deliver unparalleled customer experiences and boost employee productivity with AI-powered solutions.

Gain invaluable insights from our speakers to prepare your CX programme for the AI revolution and meet the evolving demands of your market.

Plus, we will conclude with a workshop to help you discover how you calculate and communicate the value of your XM programme back to the business (see agenda below).

Register now

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Agenda

8:30 – 9:00 AM // Registration & networking breakfast
9:15 – 10:00 AM // Welcome address
10:00 – 10:45 AM // Supercharging XM with AI
10:45 – 11:00 // Break
11:00 – 11:45 AM // Understanding AI: What’s the source code for success
11:45 AM – 12:30 AM // Value Realisation & Breakout Session

Speakers

James Scutt

Experience Management Catalyst // Qualtrics

James is a Principal XM Catalyst at Qualtrics XM Institute and a leading Experience Management expert, having transformed customer service across major retail networks. His experience has covered industries such as retail, hospitality, financial services and government.

Matt Trickett

CX Strategist // Qualtrics

Matt, an expert in Customer Experience Management, has 10 years of experience in SaaS and CCaaS. As an XM Strategist, he provides strategic advice, value articulation, and best practices to help organizations drive customer-centricity and growth.