In-Person Event
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CCMA Ireland launch event with Qualtrics

Join the CCMA and Silver sponsor Qualtrics, where we will delve into the future of CX with a focus on Omnichannel Listening and the growing evolution of Agentic AI. We will hear from Sam Patel, Strategic Insights Manager at Lloyds Banking Group. Sam will share his experience, learnings and outcomes from working with unstructured omnichannel data within their retail banking division.

This event is designed to provide you with valuable insights into how adopting an omnichannel approach can not only elevate customer satisfaction but also prepare your organisation for the AI-driven future of customer service.

This event will commence at 9:00 A.M. with registration and networking, our presentation and panel discussion will commence at 9.30 A.M., followed by a Q&A session ending at 12 noon. A light lunch will be available for those attendees who would like to join us.

calendar Thursday,
Apr 10th
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9 AM

IST
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Qualtrics Ireland, Costello House, Clarendon St, Dublin 2

For discussion

    • Keynote presentation and discussion: Sam Patel, Strategic Insights Manager at Lloyds Banking Group
    • Listening strategies: Discover the power of omnichannel listening strategies and how they can enhance customer interactions across various platforms
    • Change management: Ideas on how to get the right stakeholder to drive the right actions to maximise ROI and impact
    • Agentic AI live demonstration: Experience firsthand how Qualtrics’ innovative tools can empower your agents with the necessary insights to deliver exceptional service in an omnichannel environment

Featuring

Qualtrics

Leonie Brown

Principal XM Scientist

Leonie Brown, an XM Scientist at Qualtrics, specializes in customer experience, research methodologies, and contact center modernization, working with brands to optimize CX programs for increased revenue and reduced churn.

Lloyds Banking Group

Sam Patel

Strategic Insights Manager

Sam is a seasoned manager who utilises data-driven approaches to enhance customer service and complaint management. With over a decade of experience, he has successfully led initiatives that resulted in significant efficiency gains and improved complaint outcomes.

RSVP Today

calendar Thursday,
Apr 10th
clock
9 AM

IST
map

Qualtrics Ireland, Costello House, Clarendon St, Dublin 2
REGISTER NOW
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This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.
This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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