In-Person Event
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Designing and improving experiences at The LEGO Group

Creating meaningful and connected experiences across both customers and employees is essential for long-term growth and loyalty. Today’s leading organisations understand that Customer Experience (CX) and Employee Experience (EX) are deeply interconnected — delivering excellence in one strengthens the other.

In this INTERACTIVE SESSION, Qualtrics’ experience management experts will work with you to explore how The LEGO Group can scale both CX and EX impactfully. From listening at scale to activating insights across touchpoints, we’ll share strategies to help you build a culture of experience that drives engagement, operational excellence, and measurable business outcomes.

calendar Wednesday,
May 21st
clock
8:30 AM

IST
map

Qualtrics, Costello House, 1 Clarendon Row, Dublin, D02 TA43, Ireland

Join this event to learn

  • Listening at scale: Design considerations & evolution

  • How to transform your EX and CX programmes and analytics for maximum impact

  • Inspirational examples on how to create real business value

  • How to deliver true experience management for customer frontlines

Featuring

Qualtrics

Adriana Piazza

Customer Experience Strategy Director

With 20 years in marketing and customer experience, she founded Italy's first Financial CXM program in 2011, pioneering CXM in Europe. Adriana has boosted customer satisfaction and profitability for various companies, holding MIT Executive Credit in AI and CX certifications. She is currently a Customer Experience Strategist at Qualtrics EMEA.

Qualtrics

Simon Daly

Employee Experience Strategy Director

Simon, a seasoned expert in Culture, Change management, and Employee Engagement in EMEA, specializes in thought leadership and designing measurement tools for People Strategies. He's a member of the British Psychology Society.

RSVP Today

calendar Wednesday,
May 21st
clock
8:30 AM

IST
map

Qualtrics, Costello House, 1 Clarendon Row, Dublin, D02 TA43, Ireland
Register now
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This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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