In-Person Event
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CX Trends Masterclass Stockholm

Join industry leaders and experts at the CX Trends Masterclass 2025, brought to you in partnership with Kantar and Qualtrics explore the future of CX with insights from top thought leaders. From emerging trends to practical case studies, you'll gain actionable strategies to enhance customer engagement and drive business impact. Collaborate with peers, engage in interactive sessions, and discover best practices for transforming CX programs.

This masterclass offers a unique opportunity to hear from Qualtrics and Kantar experts, engage in hands-on learning, and connect with industry peers. Leave equipped with the tools to overcome challenges, foster a culture of engagement, and deliver impactful CX programs for your organization.

calendar Tuesday,
Apr 8th
clock
9 AM

CEST
map

Kantar Stockholm, Vasagatan 11, 1st Floor
Stockholm, 111 20

In this event, you’ll learn

    • Trends shaping CX in 2025
    • Practical solutions to elevate customer engagement
    • Real-world examples of CX transformation

Featuring

Qualtrics

Matt Trickett

XM Solution Strategist

Matt, an expert in Customer Experience Management, has 10 years of experience in SaaS and CCaaS. As an XM Strategist, he provides strategic advice, value articulation, and best practices to help organizations drive customer-centricity and growth.

Qualtrics

Nan Russell

Director Advisory Services

Nan, an accomplished leader in Employee Experience and Organizational Effectiveness, partners with leaders across EMEA to design impactful people strategies, aligning employee engagement with business outcomes and driving cultural transformation.

Kantar

Peter Aitken

Head of Customer Strategy & Insights

Peter is Kantar’s UK Head of Customer Strategy & Insight, shaping CX methods and leading key programs. He co-authored the Global CX Standards with Bain & Qualtrics and developed Kantar’s Meaningfully Different Experience method, linking brand measurement to CX.

Agenda

RSVP Today

calendar Tuesday,
Apr 8th
clock
9 AM

CEST
map

Kantar Stockholm, Vasagatan 11, 1st Floor
Stockholm, 111 20
REGISTER NOW
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