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In-Person Event_

CX Trends Masterclass

Join industry leaders and experts at the CX Trends Masterclass 2025, brought to you in partnership with Kantar and Qualtrics, explore the future of CX with insights from top thought leaders. From emerging trends to practical case studies, you’ll gain actionable strategies to enhance customer engagement and drive business impact. Collaborate with peers, engage in interactive sessions, and discover best practices for transforming CX programs.

Wednesday,
Mar 26

9:00 AM - 5:00 PM
GMT

Qualtrics, Wework Waterloo
10 York Rd, London SE1 7ND

In this event, you’ll learn

Key trends shaping CX in 2025
Practical solutions to elevate customer engagement
Real-world examples of CX transformation

Register now

First Name *

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Featuring

Qualtrics

Matt Trickett

XM Solution Strategist

Matt, an expert in Customer Experience Management, has 10 years of experience in SaaS and CCaaS. As an XM Strategist, he provides strategic advice, value articulation, and best practices to help organizations drive customer-centricity and growth.

Qualtrics

Nan Russell

Director Advisory Services

Nan, an accomplished leader in Employee Experience and Organizational Effectiveness, partners with leaders across EMEA to design impactful people strategies, aligning employee engagement with business outcomes and driving cultural transformation.

Agenda

9:00 - 10:00 AM

Registration and breakfast

10:00 - 10:15 AM

Opening address

Turning insights to impact: Building an customer-centric company culture

Speaker

Tyne Mills
Sales VP @ UKI

10:15 11:15 AM

The trends shaping CX in 2025

Understand the key trends that will drive the future of customer experience and learn how we can adapt and thrive.

Speakers

Matt Trickett
XM Solution Strategist @ Qualtrics
Nan Russell
Director Advisory Services @ Qualtrics

11:15 - 11:30 AM

Break

11:30 AM - 12:30 PM

Roundtable discussions

Engage in interactive discussions on how the 2025 trends will impact your listening programs. Share thoughts & insights from industry leaders in a collaborative environment.

12:30 - 1:30 PM

Lunch

1:30 - 5:00 PM

CX Masterclass

Connecting customer experience for business impact with Kantar and Qualtrics

RSVP Today

Wednesday,
Mar 26

9:00 AM - 5:00 PM
GMT

Qualtrics, Wework Waterloo
10 York Rd, London SE1 7ND

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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