In-Person Event
_

Transforming contact centre through CX-EX journey mapping

In today’s dynamic landscape, contact centers are at the heart of customer interactions — but exceptional customer experiences (CX) start with empowered employees (EX). Disjointed journeys for agents or for customers often lead to service gaps, frustration, and missed opportunities.

Join our interactive masterclass to discover how integrated journey mapping can transform your contact center — aligning employee and customer experiences to drive loyalty, efficiency, and sustainable growth.

calendar Tuesday,
Jul 15th
clock
9 AM

BST
map

Kings Place Events 90 York Way, London, N1 9AG

In this event, you'll learn

  • How to map and analyse CX and EX journeys within your contact center to create seamless, impactful experiences

  • Strategies to equip contact center agents with the insights and tools they need to deliver exceptional customer service

  • How real-time feedback from both employees and customers can inform smarter, faster decisions

  • Ways to foster a culture of continuous improvement, keeping both your agents and customers at the core of your strategy

Featuring

Qualtrics

Leonie Brown

Principal XM Scientist

Leonie Brown, an XM Scientist at Qualtrics, specializes in customer experience, research methodologies, and contact center modernization, working with brands to optimize CX programs for increased revenue and reduced churn.

Agenda

RSVP Today

calendar Tuesday,
Jul 15th
clock
9 AM

BST
map

Kings Place Events 90 York Way, London, N1 9AG
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.
This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.
This invitation is non-transferable. Please email events@qualtrics.com with any questions.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
Related Content
_

Explore more resources

eBook_

2025 Global Consumer Trends Report

eBook_

2025 Global Employee Experience Trends

eBook_

2025 Global Market Research Trends Report