XM Knowledge Base
Interactive Online Event
Discover how you ramp up your digital CX program
June 30, 2020 / 3.00 - 4.30PM CET
For many organisations, Covid-19 has accelerated the need for digital transformation - online channels are taking precedence and customer journeys are being reimagined on the fly.
Join Juliana Holterhaus from the Qualtrics XM Institute for an interactive online event exploring how you can understand and monitor changing customer expectations, and design and deliver easy, emotionally-engaging digital interactions.
We’ll be live from the first minute to the last. So you’ll get the chance to put questions to Juliana, join interactive breakout sessions, plus chat with other ecommerce and digital leaders from a wide range of industries. Nothing pre-recorded, nothing staged.
Featuring
Juliana Holterhaus, PhD
Juliana is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behaviour as applied to digital experience and consumer choice. In her role at Qualtrics, Juliana provides best practice consultation to enable digital transformation efforts through digital XM.
In addition to her work at Qualtrics, Juliana currently sits on the Board of Directors for the MRII.
Juliana graduated with Honours from Amherst College and completed her Ph.D. in Psychology/Decision Sciences from Columbia University.